Customer Satisfaction Survey/ Tech Museum Awards

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We usu­al­ly spend more time in this blog talk­ing about brain fit­ness sci­ence, pro­grams and trends than talk­ing about peo­ple. Today we are going to change that, since we have been receiv­ing great feed­back from a num­ber of sources. While we still need to improve a lot, we can start to see the results of what we do in our “brain fit­ness cen­ter”. And we could­n’t be hap­pi­er about the nom­i­na­tion this week of Dr. Elkhonon Gold­berg and myself, as Sharp­Brains cofounders, for The Tech Muse­um Awards — Tech­nol­o­gy Ben­e­fit­ing Human­i­ty, in the Health category.

I. Anony­mous Feed­back from an online sur­vey of our online store cus­tomers

  • 58% respon­dents are Very Sat­is­fied, and 42% Sat­is­fied, with the prod­ucts and ser­vices they chose. I promise that there were more options (Dis­sat­is­fied, Very Dissatisfied)
  • “As a trad­er, I real­ly need to sus­tain atten­tion for long peri­ods. Your pro­gram (here) has been eye-open­ing and very helpful.”
  • “I LOVE the pro­gram! It is fun, chal­lenges me and gives me hope for improv­ing in the areas where I have lim­i­ta­tions. Staff sup­port & edu­ca­tion­al infor­ma­tion has been great. It is very impor­tant to be able to talk to some­one about the ques­tions or process prob­lems that we experience…your mem­ber on-line site gives us the oppor­tu­ni­ty to get answers & need­ed sup­port. Thanks for all you are doing. My hus­band and I love get­ting feed­back about our progress…it is a very pos­i­tive experience!”
  • “Keep devel­op­ing pro­grams so when we fin­ish doing the Mind­Fit (here) pro­gram there will be anoth­er one to build upon the first! I am impressed at how well your pro­grams are indi­vid­u­al­ized. Good Job to all involved!”
  • “Good, I enjoy the games (here) and I can tell a dif­fer­ence in my mem­o­ry and over­all awareness.”

II. Feed­back about our Stress Man­age­ment for Peak Per­for­mance work­shop (here)

  • Accen­ture: 46 per­cent of sur­vey respon­dents Strong­ly Agreed that they “gained prac­ti­cal skills and knowl­edge they could start using immediately.” 69 per­cent Strong­ly Agreed “faculty was knowl­edge­able and well informed.” – Sur­vey of par­tic­i­pants at Accen­ture’s Inter­na­tion­al Wom­en’s Day
  • Cis­co Sys­tems: “The Sharp­Brains brain exer­cise work­shop was one of the most enlight­en­ing and fun team-build­ing activ­i­ties we have had. I also love the tools (here) that help me apply the stress man­age­ment skills we were taught” – Man­ag­er, Cis­co Systems

III. Anony­mous Feed­back from from stu­dents in our Feb­ru­ary-March Exer­cis­ing Our Brains Class at San Fran­cis­co State University

  • 84% agree with “I would rec­om­mend this class to others”
  • “This was great fun and full of help­ful insights, par­tic­u­lar­ly giv­en some care­giv­ing respon­si­bil­i­ties I have at this time”
  • “Very engag­ing class. The instruc­tor knows the infor­ma­tion very well, encour­ages and responds to stu­dent com­ments and ques­tions with care and insight”

Our Exer­cise Your Brain DVD is based on a brief work­shop based on this class. We will announce short­ly the details for the Train-the-Train­er pro­gram for instruc­tors inter­est­ed in teach­ing this class in oth­er locations.