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I still remember the time I tried to comfort one of my best friends when her father died. Because I’d lost my own parents years before, I thought I understood her pain. But, when I offered sympathy, she balked. Her father’s death had been transcendent, filled with love and family connection. She didn’t feel pain; she felt at peace. [Read more…] about Study finds the limits of putting oneself in another’s shoes (instead, ask and listen)